Behavioural Change workshops: “Making it Work”

I designed and co-facilitated a series of three-day workshops to enable an organisation to tackle habitual behaviours of blame and mistrust and to create a climate where open and assertive communication was valued, and people understood and respected individual differences. I used MBTI to help participants develop awareness of their own preferences and to accept that alternative views are not bad but different. This involved identifying mental models, challenging assumptions and limiting beliefs. Participants were given personal and direct feedback over the course of the workshops. As is usual in my experience, I could help the participants identify parallel processes between incidents in our work together and common patterns in the business as a whole. The first workshop was with the senior leadership; we worked through some historical conflict to resolution and our work resulted in a more cohesive and inclusive team. As follow-up work, I replicated the workshops through the management and staff structures. The Operations Director reported afterwards that there was an energy and purpose in the organisation that was new and described my facilitation as “a safe pair of hands”.